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Patient Customer Service Operative Skills

CPD Accredited | Interactive Learning Materials | PDF Certificate Included | Tutor Support

Cambridge Open Academy

Summary

Price
£18 inc VAT
Study method
Online
Duration
7 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In the fast-paced world of healthcare, mastering patient customer service is vital for ensuring optimal care and satisfaction. Our comprehensive Patient Customer Service Operative Skills course offers a comprehensive learning experience designed to equip you with the essential skills to excel in this crucial area. With a focus on understanding patient needs, effective communication, and handling difficult situations, this course empowers individuals to deliver exceptional customer service in medical settings.

Learning Outcomes:

By completing the Patient Customer Service Operative Skills course, learners will:

  • Understand the fundamental principles and importance of patient customer service.
  • Develop effective communication techniques to build rapport with patients.
  • Acquire essential skills for organising schedules and maintaining efficient filing systems.
  • Cultivate strong, soft skills necessary for delivering exceptional customer service.
  • Gain insights into the expectations of different medical professionals regarding customer service.
  • Enhance their ability to handle difficult customer interactions with confidence and dedication.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Through a series of carefully crafted modules, participants will delve into the intricacies of patient customer service. They will explore the foundations of effective communication, learn how to navigate medical jargon and develop strong interpersonal skills. The course also covers key areas such as organising schedules, implementing efficient filing systems, and providing support to colleagues. Furthermore, participants will gain valuable insights into addressing challenging encounters with difficult customers, fostering resilience and professionalism.

Join a community of like-minded professionals and embark on a journey towards excellence in healthcare customer service.

Who is this course for?

This course is ideal for healthcare professionals, medical office staff, and anyone working in a patient-facing role within the healthcare sector. Whether you are a receptionist, nurse, or medical administrator, this course will empower you with the necessary skills to excel in providing outstanding customer service to patients and colleagues alike.

Career path

Upon completion of the course, individuals can pursue various career paths within the healthcare industry, such as:

  • Patient Services Coordinator: £20,000 - £30,000 per year
  • Medical Receptionist: £18,000 - £22,000 per year
  • Patient Experience Manager: £25,000 - £40,000 per year
  • Healthcare Administrator: £20,000 - £35,000 per year

Questions and answers

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Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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